Pricing

All pricing is in Euros.

Shipping

Yoniversum ships to all destinations within Germany and most countries worldwide.

Shipping costs depend on your shipping address and the weight. All our packages are tied by hand and are sent to you insured with tracking with DHL GO GREEN. 

Please note: In the event of re-delivery or address changes, the customer must contact the courier directly.

All orders are taking into consideration public holidays and any specified dates such as collection launches and sale periods where there may be delays. Once we have shipped the item, and the customer has received confirmation of tracking and postage, it is no longer the responsibility of Yoniversum. No refunds are available in the unforeseen circumstance that the item is lost in transit due to the postage system.

Within Germany and International

We use DHL GO Green and ship via regular or express post.

You will be sent a confirmation email with your tracking number so that you can track the delivery of your items. Products are firstly sent from Mexico to Germany and from there are re-distributed by our Team in our Office in Germany to each customer. In total, shipping may therefore takes up to three weeks. To some islands and countries it might take a bit longer. Please note that delivery times may vary during peak times - please email hello@yoniversum.club if you do not receive your order in the specified timeframe.

International:

Please note: duties and taxes may be incurred on some orders. Any additional customs duties, foreign taxes and other fees are the responsibility of the customer. These fees are applied by the individual country’s customs office and are therefore out of Yoniversum’s control.

Returns

Change of mind:

Yoniversum encourages intentional, considered and conscious purchasing and use of our products. No returns, exchanges, or refunds will be given on change of mind, nor replacement of any broken or damaged items unless damaged in transit, deemed a manufacturing fault or an order error.

Faults or Discrepancies:

We encourage you to check over all items upon arrival as we need to know of any faults or other discrepancies within 48 hours of receiving. 

All The Yoniversum Pleasure Wand crystals are unique and from the earth, no two crystals are the same. Due to the material of the products being natural, small imperfections are normal. Please keep in mind that crystals tend to vary in size and colour. 

Due to the personal nature of our products, we do not accept returns, exchanges, or refunds. If you believe the product you received is damaged or defective, please reach out to us at hello@yoniversum.club within 48 hours of receiving your item. Please make special note of this timeframe.

Upon inspection, we will take the appropriate measures of either a replacement or store credit. If eligibility for a return has been approved, your item must be returned to us unused in the original packaging. Please note: Juliet Allen Pty Ltd does not cover the shipping cost associated with returns. 

Sales Terms & Conditions

Discount codes cannot be combined with any other discount and are not applicable to gift cards. Please ensure you have entered any discount codes you would like to use, as we are unable to honour them retroactively. No refunds will be issued if you have forgotten to use a discount code. Special offers cannot be applied retroactively to orders.

For any further enquiries, please contact hello@yoniversum.club